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Finding alignment within a disability claim organization

Finding alignment within a disability claim organization

Written by Mark Sawyer, Senior Vice President, Claim Performance Solutions In search of the ideal model, disability claim organizations are constantly adjusting their processes, sometimes with success and other times…not so much. Viewing these efforts from a...
2022 Industry Prediction #2: Thriving in the “New Normal”

2022 Industry Prediction #2: Thriving in the “New Normal”

The COVID-19 pandemic has provided a chance for a retrospective view of the disability claims industry and will require the examination of lessons learned to navigate our new normal. Written by Michael Cleveland, President, Advisory Services How claims organizations...
2021 Prediction revisited – behavioral health claim management

2021 Prediction revisited – behavioral health claim management

Written by Mark Sawyer, CLU, VP of Claim Performance Solutions Periodically throughout the past year, Brown & Brown Absence Services Group has shared our perspective on how and to what extent we believe COVID-19 will impact both the short-term disability (STD) and...
Pathologists & Toxicologists – Managing life claims

Pathologists & Toxicologists – Managing life claims

As life insurance claims increase, how will insurers respond? While the full impact of COVID-19 is still being measured, one of the many industries still in flux is the life insurance industry. At the peak of the first wave of COVID-19, second...
A new way to manage complex disability claims

A new way to manage complex disability claims

The degree of complexity within each disability claim has always varied, with some presenting as straight-forward that end with a return to work, while others exhibit a level of subjectivity that require a rigorous approach to uncover otherwise obscure factors that...