Biden issues executive order to improve customer service
Last month, President Joe Biden signed Executive Order 14058, “Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government.” The order directs government agencies to put the American people at the center of their work and to identify,...
Social Security roundup: A historic COLA, redesigned statements, and more
The fall is typically a busy time for the Social Security Administration (SSA). As a new fiscal year gets underway, Social Security must prepare for changes that typically occur at the end of the year such as a program-wide Cost-of-Living-Adjustment (COLA) or...
Brown & Brown Update: COVID-19 resources and materials
Since the beginning of the pandemic, our parent company, Brown & Brown Insurance, has been proactive in producing COVID-related content and materials for all audiences including teammates, carriers, and employers. In the past sixteen months, Brown & Brown has...