The importance of effectively managing a Stable and Mature block
In any disability claim organization, a large portion of open claims and their associated reserve dollars come from permanent and total disability claims. Also referred to as a Stable and Mature block, these claims, representing a large financial exposure for...
Social Security update: Budget expected to fall short in 2023, while hope remains for 2024
Last month, Dr. Kilolo Kijakazi, Acting Commissioner of the Social Security Administration, issued a statement to the Chair of the Senate Appropriations Committee in conjunction with the Administration’s 2023 Operating Plan. The Operating Plan summarizes the...
How AI and humans can partner for the future of claims management
The war on talent is a well-documented challenge for the insurance industry. The number of employees aging out of jobs now and expected to do so through the next few years is significant. The insurance industry is unique in that its workforce tends to trend older,...
Short-term disability segmentation for improving claim adjudication
In the world of Short-Term Disability (STD) claims management, leveraging the right resources efficiently and effectively is the name of the game. Given the unique nature of STD claims, insurers must exercise a thoughtful approach to allocating resources to best meet...