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Disability Advisory Services

Utilizing a deep understanding of disability claim process strategy and best practices, our Disability Advisory Services identify opportunities and develop solutions to facilitate sustainable operational efficiency and effectiveness.

We leverage our market expertise and industry-wide perspectives to help you make more informed business decisions. Our knowledge of industry best practices facilitates achievable and sustainable solutions.

Brown & Brown Absence Services Group’s customers benefit from the breadth and depth of our strategic and tactical expertise. Through a proven methodology, we uncover the root causes of our customers’ operational challenges and provide specific plans to remedy them.

Our industry insights and advisory services provide customers with:

Actionable data, benchmarking, and best practices

Industry reporting

 

Consultative solutions

 

We offer a broad range of external consulting services to help our customers achieve success. We recognize the challenging and complex environment our customers operate within, both industry-wide and globally. Our resources have strategic management and specialized experience in claims and benefits operations to complement our unique understanding of industry best practices.

Dimensions of High Performance

An organization achieves high performance when all dimensions are in alignment and perpetually renewed, creating a cycle of continuous improvement.

Click on each dimension to learn more

Continuous Improvement

Our Solutions:

  • Sustainable Success Model
  • Performance Enhancement Framework

An organization achieves high performance with the key elements of the business are in alignment and perpetually renewed, which then result in continuous improvement.

The foundations of this approach require a Sustainable Success Model and Performance Enhancement Framework that reflect industry best practices and fit within your organization’s culture. We can work with your organization to develop and implement the model and framework or validate what’s already in place.

Culture of Accountability

Our Solutions:

  • Executive Coaching
  • Leadership Mentoring

A key aspect of organizational success is a culture of accountability created and nurtured by leadership.

Our Executive Coaching and Leadership Mentoring offerings facilitate and enhance the longer-term development of organizational leadership talent through a dedicated, objective focus on technical, business, and leadership skills. Immediate enhancements to the effectiveness of the coached executive or management leader can be observed as we provide situational guidance and mentoring on current business issues within the individual’s organization.

Measurements & Metrics

Our Solutions:

  • Quality Assurance Programs
  • Qualitative Measurement Tool

Robust and appropriate measurements are a key to all high-performing organizations. We can help to develop a reporting infrastructure that measures the right behaviors, activities, and key indicators to provide contemporaneous insight into the progress towards desired outcomes. With an effective reporting infrastructure, management can intervene early to take corrective action. If outcomes do vary from expected results, effective measurements will facilitate identification of the drivers of the variance.

Establishing an effective Quality Assurance Program will facilitate the measurement and quality enhancement of customer service, risk-management effectiveness, and talent development by driving continuous improvement in individual and organizational performance. The foundation of the program is built upon individual claim file reviews that assess claim manager behaviors against industry best risk-management practices.

Clear Performance Expectations

Our Solutions:

  • Behavior-Based Proficiency Grids
  • Risk Modules

Clear expectations are the bedrock of a high-performing organization. They engage employees by defining success and supporting their growth and development.

Our behavior-based Proficiency Grids are available for all important roles and outline specific behaviors for three levels of proficiency organized around key risk categories.

Risk Modules augment the training experience by providing learners with the necessary context for why each of the key risk categories is important to the role of a claim manager.

Skills & Knowledge

Our Solutions:

  • Skill Builder Training Curriculum
  • Talent Builder

The development of an individual’s skills and knowledge begins with a robust, comprehensive, and clear training curriculum, but continues throughout the journey to full proficiency.

Brown & Brown has developed an industry-leading short-term disability (STD), long-term disability (LTD), and clinician Skill Builder training curriculum, comprised of over 30 self-contained modules that include speaker notes, knowledge checks, and practice examples.

By leveraging our Skill Builder curriculum, our Talent Builder offering provides an end-to-end solution for sourcing high-potential STD and LTD claims professionals, providing new hires a foundation in disability claims management designed to dramatically increase the speed to proficiency of your claims team.

Process & Tools

Our Solutions:

  • End-to-End Process Review
  • Segmentation Model
  • Clinical Protocols
  • Return-to-work Program

Our End-to-End Process Review consulting service provides a thorough assessment of operational practices, including an in-depth review of claims processes, policies and procedures, and business strategy. We focus on identifying improvement opportunities, and then developing a detailed report with specific, actionable recommendations that are consistent with industry best practices.

When a specific segment or function within the horizontal process would benefit from an outside, objective assessment, we will provide the same rigor and discipline to uncover the root causes of performance gaps. Areas of focus can include, STD-to-LTD Transition, LTD Initial Liability, Clinical Protocols, Return-to-work Program, and more.

Continuous Improvement

Our Solutions:

  • Sustainable Success Model
  • Performance Enhancement Framework

An organization achieves high performance with the key elements of the business are in alignment and perpetually renewed, which then result in continuous improvement.

The foundations of this approach require a Sustainable Success Model and Performance Enhancement Framework that reflect industry best practices and fit within your organization’s culture. We can work with your organization to develop and implement the model and framework or validate what’s already in place.

Culture of Accountability

Our Solutions:

  • Executive Coaching
  • Leadership Mentoring

A key aspect of organizational success is a culture of accountability created and nurtured by leadership.

Our Executive Coaching and Leadership Mentoring offerings facilitate and enhance the longer-term development of organizational leadership talent through a dedicated, objective focus on technical, business, and leadership skills. Immediate enhancements to the effectiveness of the coached executive or management leader can be observed as we provide situational guidance and mentoring on current business issues within the individual’s organization.

Measurements & Metrics

Our Solutions:

  • Quality Assurance Programs
  • Qualitative Measurement Tool

Robust and appropriate measurements are a key to all high-performing organizations. We can help to develop a reporting infrastructure that measures the right behaviors, activities, and key indicators to provide contemporaneous insight into the progress towards desired outcomes. With an effective reporting infrastructure, management can intervene early to take corrective action. If outcomes do vary from expected results, effective measurements will facilitate identification of the drivers of the variance.

Establishing an effective Quality Assurance Program will facilitate the measurement and quality enhancement of customer service, risk-management effectiveness, and talent development by driving continuous improvement in individual and organizational performance. The foundation of the program is built upon individual claim file reviews that assess claim manager behaviors against industry best risk-management practices.

Clear Performance Expectations

Our Solutions:

  • Behavior-Based Proficiency Grids
  • Risk Modules

Clear expectations are the bedrock of a high-performing organization. They engage employees by defining success and supporting their growth and development.

Our behavior-based Proficiency Grids are available for all important roles and outline specific behaviors for three levels of proficiency organized around key risk categories.

Risk Modules augment the training experience by providing learners with the necessary context for why each of the key risk categories is important to the role of a claim manager.

Skills & Knowledge

Our Solutions:

  • Skill Builder Training Curriculum
  • Talent Builder

The development of an individual’s skills and knowledge begins with a robust, comprehensive, and clear training curriculum, but continues throughout the journey to full proficiency.

Brown & Brown has developed an industry-leading short-term disability (STD), long-term disability (LTD), and clinician Skill Builder training curriculum, comprised of over 30 self-contained modules that include speaker notes, knowledge checks, and practice examples.

By leveraging our Skill Builder curriculum, our Talent Builder offering provides an end-to-end solution for sourcing high-potential STD and LTD claims professionals, providing new hires a foundation in disability claims management designed to dramatically increase the speed to proficiency of your claims team.

Process & Tools

Our Solutions:

  • End-to-End Process Review
  • Segmentation Model
  • Clinical Protocols
  • Return-to-work Program

Our End-to-End Process Review consulting service provides a thorough assessment of operational practices, including an in-depth review of claims processes, policies and procedures, and business strategy. We focus on identifying improvement opportunities, and then developing a detailed report with specific, actionable recommendations that are consistent with industry best practices.

When a specific segment or function within the horizontal process would benefit from an outside, objective assessment, we will provide the same rigor and discipline to uncover the root causes of performance gaps. Areas of focus can include, STD-to-LTD Transition, LTD Initial Liability, Clinical Protocols, Return-to-work Program, and more.

Our customers can take advantage of our extensive industry experience and benchmarking capabilities to uncover best practices and gain a competitive edge.

To learn more about how we can add value to your organization, contact us.