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2022 Industry Prediction #3 – Continued pandemic-related challenges

2022 Industry Prediction #3 – Continued pandemic-related challenges

Pandemic-related operational challenges will continue to plague the Social Security Administration, decreasing the predictability and stability of decisions. Written by Megan Reid, Vice President, Account Management Operations “What will happen with the Social...
Ticket to Work and disability claims

Ticket to Work and disability claims

Through the Ticket to Work program, the Social Security Administration (SSA) provides return-to-work support and services to individuals who are receiving benefits from one or both of their disability programs: Social Security Disability Insurance (SSDI) and...
2022 Industry Prediction #2: Thriving in the “New Normal”

2022 Industry Prediction #2: Thriving in the “New Normal”

The COVID-19 pandemic has provided a chance for a retrospective view of the disability claims industry and will require the examination of lessons learned to navigate our new normal. Written by Michael Cleveland, President, Advisory Services How claims organizations...
Navigating the post-acute complexities of COVID-19

Navigating the post-acute complexities of COVID-19

As COVID-19 began to spread rapidly across the United States in early 2020, with it came a surge of short-term disability cases inundating the absence industry. Expecting a typical year-over-year increase in the number of claims, the burst of COVID-19 claims soon took...
2022 Industry Prediction #1 – The Great Disappointment

2022 Industry Prediction #1 – The Great Disappointment

The Great Resignation will cause a rush in hiring decisions and may lead to disappointment in selecting the right talent for your business goals and your culture. Written by George Falcon, Vice President, Client Services With all the talk about the “Great Resignation”...
Biden issues executive order to improve customer service

Biden issues executive order to improve customer service

Last month, President Joe Biden signed Executive Order 14058, “Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government.” The order directs government agencies to put the American people at the center of their work and to identify,...