Biden issues executive order to improve customer service
Last month, President Joe Biden signed Executive Order 14058, “Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government.” The order directs government agencies to put the American people at the center of their work and to identify,...
Labor shortage projected to impact healthcare market
It is hard to overstate what impact the COVID-19 pandemic has had on the labor market. In only a matter of days, businesses needed to develop a way to ensure their employees’ health and safety while keeping their operations going. Many businesses were able to...
Is your website truly accessible?
When designing websites, creating emails, and distributing blog posts, it’s natural to focus on the content being published. However, when curating content for customers and clients, you risk alienating a significant portion of your audience if accessibility is not...