Improve Proficiency
Take advantage of our extensive industry experience and benchmarking capabilities to uncover best practices and gain a competitive edge.
Our customers benefit from the breadth and depth of our strategic and tactical expertise. Through a proven methodology, we uncover the root causes of our customers’ operational challenges and provide specific plans to remedy them.
Our Solutions
Our proprietary curriculum reflects our deep subject matter expertise and understanding of the key drivers of claim management success, which will position your team to master the fundamentals of claims management and achieve proficiency faster. Our modules cover:
- LTD management
- STD management
- Clinician
- Absence best practices
- ADA/Accommodations
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Framework to Improve Proficiency
With actionable data, benchmarking, and best practices, our robust training program is structured around the clear expectations of the Case Manager role. Our framework builds a staff that achieves greater speed to proficiency, providing leaders with more resource deployment flexibility.
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Coaching & Mentoring Support
Better outcomes are created when new employees have the undivided attention of a claim expert in real-time. Our mentor support can be overarching or skill-specific in areas like claimant interviews or adverse decision communication.
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Quality Program Integration
By analyzing trends and opportunities identified through a robust quality program, we create a culture of accountability with robust coaching and a mentoring program that leverages the Quality Assurance Program findings.
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Claim & Quality Audits
Our solutions help you to effectively manage risk, efficiently manage claim operations, and deliver best-in-class customer experiences. Our strategic expertise, capabilities through the claim lifecycle, and independent and reliable reviews result in increased operational efficiency, greater claim accuracy, and reduced risk.
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To learn more about how we can add value to your organization, contact us.