The COVID-19 pandemic and the changing face of the workplace
Before the COVID-19 pandemic, “the workplace” was typically considered an office filled with rows of cubicles and offices with lights on late. At the beginning of the pandemic, most organizations closed their offices to move their employees to a “safer from home”...
How paid absence plans are supporting employees and the workforce
The rise of “quiet quitting” on the heels of “The Great Resignation” has highlighted the importance of employers supporting their employees both inside and outside the workplace – and that starts with the availability of paid leave. According to SHRM, generous paid...
Acting Social Security Commissioner addresses customer service performance issues
Customer service performance has long been a topic of discussion for the Social Security Administration (SSA). Even before offices were closed to the public at the beginning of the pandemic for the safety of its employees and the vulnerable populations they serve,...
Finding alignment within a disability claim organization
Written by Mark Sawyer, Senior Vice President, Claim Performance Solutions In search of the ideal model, disability claim organizations are constantly adjusting their processes, sometimes with success and other times…not so much. Viewing these efforts from a...