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Are you prepared for the unexpected when it comes to your health?

Are you prepared for the unexpected when it comes to your health?

May is Disability Insurance Awareness Month, and an occasion to highlight the importance of preparing for the sudden onset of a disability and the many ways in which it could impact you and your family’s future — often when you least expect it.  Perhaps you feel...
Celebrating Multiple Sclerosis Awareness Month

Celebrating Multiple Sclerosis Awareness Month

Every year during the month of March, MS Awareness Month is celebrated as a way to bring about awareness of Multiple Sclerosis (MS) and educate the public on the impact it has on those with the disease, their family members, and their support systems. MS Awareness...
2022 Industry Prediction #2: Thriving in the “New Normal”

2022 Industry Prediction #2: Thriving in the “New Normal”

The COVID-19 pandemic has provided a chance for a retrospective view of the disability claims industry and will require the examination of lessons learned to navigate our new normal. Written by Michael Cleveland, President, Advisory Services How claims organizations...
Navigating the post-acute complexities of COVID-19

Navigating the post-acute complexities of COVID-19

As COVID-19 began to spread rapidly across the United States in early 2020, with it came a surge of short-term disability cases inundating the absence industry. Expecting a typical year-over-year increase in the number of claims, the burst of COVID-19 claims soon took...
Biden issues executive order to improve customer service

Biden issues executive order to improve customer service

Last month, President Joe Biden signed Executive Order 14058, “Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government.” The order directs government agencies to put the American people at the center of their work and to identify,...