How AI and humans can partner for the future of claims management
The war on talent is a well-documented challenge for the insurance industry. The number of employees aging out of jobs now and expected to do so through the next few years is significant. The insurance industry is unique in that its workforce tends to trend older,...
Behind the scenes at Social Security – The journey of SSDI applications today
When an SSDI application is filed, a comprehensive claim review process begins to determine if the applicant will be awarded Social Security disability insurance (SSDI) benefits or if the claim will be denied. While the claim review process has not changed in many...
Short-term disability segmentation for improving claim adjudication
In the world of Short-Term Disability (STD) claims management, leveraging the right resources efficiently and effectively is the name of the game. Given the unique nature of STD claims, insurers must exercise a thoughtful approach to allocating resources to best meet...