Navigating the post-acute complexities of COVID-19
As COVID-19 began to spread rapidly across the United States in early 2020, with it came a surge of short-term disability cases inundating the absence industry. Expecting a typical year-over-year increase in the number of claims, the burst of COVID-19 claims soon took...
Biden issues executive order to improve customer service
Last month, President Joe Biden signed Executive Order 14058, “Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government.” The order directs government agencies to put the American people at the center of their work and to identify,...
A look back at our first year as Brown & Brown Absence
In February of 2021, we launched the Brown & Brown Absence Services Group brand. In choosing to identify ourselves as Brown & Brown Absence Services Group, we made the commitment to continue to deliver solutions and services to customers, clients, and...