Short-term disability segmentation for improving claim adjudication
In the world of Short-Term Disability (STD) claims management, leveraging the right resources efficiently and effectively is the name of the game. Given the unique nature of STD claims, insurers must exercise a thoughtful approach to allocating resources to best meet...
Finding alignment within a disability claim organization
Written by Mark Sawyer, Senior Vice President, Claim Performance Solutions In search of the ideal model, disability claim organizations are constantly adjusting their processes, sometimes with success and other times…not so much. Viewing these efforts from a...
2022 Industry Prediction #2: Thriving in the “New Normal”
The COVID-19 pandemic has provided a chance for a retrospective view of the disability claims industry and will require the examination of lessons learned to navigate our new normal. Written by Michael Cleveland, President, Advisory Services How claims organizations...