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How AI and humans can partner for the future of claims management

How AI and humans can partner for the future of claims management

The war on talent is a well-documented challenge for the insurance industry. The number of employees aging out of jobs now and expected to do so through the next few years is significant. The insurance industry is unique in that its workforce tends to trend older,...
Short-term disability segmentation for improving claim adjudication

Short-term disability segmentation for improving claim adjudication

In the world of Short-Term Disability (STD) claims management, leveraging the right resources efficiently and effectively is the name of the game. Given the unique nature of STD claims, insurers must exercise a thoughtful approach to allocating resources to best meet...
Finding alignment within a disability claim organization

Finding alignment within a disability claim organization

Written by Mark Sawyer, Senior Vice President, Claim Performance Solutions In search of the ideal model, disability claim organizations are constantly adjusting their processes, sometimes with success and other times…not so much. Viewing these efforts from a...
2022 Industry Prediction #2: Thriving in the “New Normal”

2022 Industry Prediction #2: Thriving in the “New Normal”

The COVID-19 pandemic has provided a chance for a retrospective view of the disability claims industry and will require the examination of lessons learned to navigate our new normal. Written by Michael Cleveland, President, Advisory Services How claims organizations...
2021 Prediction revisited – behavioral health claim management

2021 Prediction revisited – behavioral health claim management

Written by Mark Sawyer, CLU, VP of Claim Performance Solutions Periodically throughout the past year, Brown & Brown Absence Services Group has shared our perspective on how and to what extent we believe COVID-19 will impact both the short-term disability (STD) and...