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Celebrating Multiple Sclerosis Awareness Month

Celebrating Multiple Sclerosis Awareness Month

Every year during the month of March, MS Awareness Month is celebrated as a way to bring about awareness of Multiple Sclerosis (MS) and educate the public on the impact it has on those with the disease, their family members, and their support systems. MS Awareness...
2022 Industry Prediction #2: Thriving in the “New Normal”

2022 Industry Prediction #2: Thriving in the “New Normal”

The COVID-19 pandemic has provided a chance for a retrospective view of the disability claims industry and will require the examination of lessons learned to navigate our new normal. Written by Michael Cleveland, President, Advisory Services How claims organizations...
Biden issues executive order to improve customer service

Biden issues executive order to improve customer service

Last month, President Joe Biden signed Executive Order 14058, “Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government.” The order directs government agencies to put the American people at the center of their work and to identify,...
A look back at our first year as Brown & Brown Absence

A look back at our first year as Brown & Brown Absence

In February of 2021, we launched the Brown & Brown Absence Services Group brand. In choosing to identify ourselves as Brown & Brown Absence Services Group, we made the commitment to continue to deliver solutions and services to customers, clients, and...
2021 Prediction revisited: U.S. paid leave complexities continue

2021 Prediction revisited: U.S. paid leave complexities continue

In a season that has been full of change, 2021 has also put a spotlight on Paid Family and Medical Leave (PFML).  At the beginning of the year, we shared details about PFMLs that made their debut in Maine and Massachusetts. But that was far from the end of the story....