2022 Industry Prediction #2: Thriving in the “New Normal”
The COVID-19 pandemic has provided a chance for a retrospective view of the disability claims industry and will require the examination of lessons learned to navigate our new normal. Written by Michael Cleveland, President, Advisory Services How claims organizations...
Biden issues executive order to improve customer service
Last month, President Joe Biden signed Executive Order 14058, “Transforming Federal Customer Experience and Service Delivery To Rebuild Trust in Government.” The order directs government agencies to put the American people at the center of their work and to identify,...
A look back at our first year as Brown & Brown Absence
In February of 2021, we launched the Brown & Brown Absence Services Group brand. In choosing to identify ourselves as Brown & Brown Absence Services Group, we made the commitment to continue to deliver solutions and services to customers, clients, and...